Change Questions: A Playbook for Effective and Lasting Organizational Change
Unlock the secrets of sustainable organizational change.
No two organizational change efforts are the same, so why should your approach be?
It shouldn’t — if you want the change to stick.
The Change Questions produce a customized approach for change that lasts.
The Change Questions provide a proven process with a strong record of sustainment that can be used by anyone responsible for implementing organizational change.
Lynn walks the participants through creating and implementing a change initiative at Union Pacific, the world’s largest railroad company.
Lance Fritz, the Chairman, CEO, and President of Union Pacific, says, “Change Questions came to life for me when I saw their power to transform our daily grind – improvement driven by the individuals doing the work.”
At Union Pacific, using the Change Questions resulted in a dramatic increase in operational performance and a 96% sustainment rate over hundreds of change initiatives.
The course is accompanied by a free downloadable digital workbook in a fillable pdf format which will be used during the interactive class session and may be retained by the student for future use.
Learning Objectives / Takeaways for Participants
At the completion of the course, the participants will be able to:
- Describe the key areas to consider when implementing change that sustains
- Download the free Change Questions Digital Workbook for future use.
- Practice using the Change Questions Digital Workbook to answer one of the Change Questions during the class.
- Retain the Digital Workbook for future use during implementation of his/her own change initiatives.
Dr. Lynn Kelley has carved a path marked by leadership roles in engineering, supply chain management, and continuous improvement across diverse industries at a global scale.
Lynn retired as Senior Vice President of Supply Chain and Continuous Improvement at Union Pacific Railroad, and now serves as a Senior Advisor to BBH Capital Partners, where her expertise fuels the firm's investment endeavors.
Before her tenure at Union Pacific, Lynn held the position of Vice President of Operational Excellence at Textron, earning her a seat at the executive leadership table.
Armed with a PhD in evaluation and research, Lynn also taught undergraduate and graduate statistics courses.
Prior to her foray into academia, Lynn's operational experience led her to serve as the Executive Vice President and Chief Operating Officer of Doctors Hospital in Detroit.
Throughout her career, Lynn has forged a trail of achievement by expertly guiding organizations through Change Management initiatives.
From Continuous Improvement and Lean Manufacturing to Engineering, Six Sigma, and Supply Chain optimization, Lynn's practical methodologies have consistently delivered operational excellence that engages employees and surpasses customer expectations.
Dr. Lynn Kelley has carved a path marked by leadership roles in engineering, supply chain management, and continuous improvement across diverse industries at a global scale.
Lynn retired as Senior Vice President of Supply Chain and Continuous Improvement at Union Pacific Railroad, and now serves as a Senior Advisor to BBH Capital Partners, where her expertise fuels the firm's investment endeavors.
Before her tenure at Union Pacific, Lynn held the position of Vice President of Operational Excellence at Textron, earning her a seat at the executive leadership table.
Armed with a PhD in evaluation and research, Lynn also taught undergraduate and graduate statistics courses.
Prior to her foray into academia, Lynn's operational experience led her to serve as the Executive Vice President and Chief Operating Officer of Doctors Hospital in Detroit.
Throughout her career, Lynn has forged a trail of achievement by expertly guiding organizations through Change Management initiatives.
From Continuous Improvement and Lean Manufacturing to Engineering, Six Sigma, and Supply Chain optimization, Lynn's practical methodologies have consistently delivered operational excellence that engages employees and surpasses customer expectations.